Important information about procedures for opening or changing an account with Otterz under the USA Patriot Act
To help the government fight the funding of terrorism and money laundering activities, Section 326 of the USA PATRIOT ACT requires all financial institutions to obtain, verify and record information that identifies each person who opens an account or changes an existing account.
When you open an account or change an existing account, we will ask for the following:
● Name
● Date of Birth for individuals
● Place of residence and mailing address (if different)
● Taxpayer Identification Number (i.e., Social Security Number) for U.S. persons
● One or more for a non-U.S. person:
● A taxpayer identification number,
● Passport number and country of issuance,
● Alien identification card number, or
● Number and country of issuance of any other government-issued document evidencing nationality or residence and bearing a photograph or similar safeguard.
Financial Institutions are permitted to impose and implement additional identity verification procedures when deemed necessary and appropriate, as specified under the Act.
Call us at 857-234-4000, or email us at support@otterz.co, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer on the statement or receipt. [1] We must hear from you no later than 60 days after we sent you the FIRST statement on which the error or problem appeared.
If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days.
We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will provide you with a provisional credit to your account within 10 business days for the amount you think is in error so that you will have use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not provide a provisional credit to your account.
For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error.
We will advise you of the results within three (3) business days after completing our investigation. If we decide that an error didn’t occur, we will withdraw any previously issued provisional credit placed in your account and send you a written explanation of our decision. Note that you may ask for copies of the documents that we used in our investigation.
PURPOSE OF THIS DISCLOSURE. Our general policy is to allow you to withdraw funds deposited in an account by the first Business Day after the day of deposit. Funds from electronic direct deposits will be available on the day we receive the deposit. In some cases, we may delay your ability to withdraw funds beyond the first Business Day after the day of deposit. Our complete policy is summarized below.
For purposes of this disclosure, the terms "you" and "your" refer to the customer and the terms "our", “we”, "us" refer to Otterz, Inc. The term "account" includes any demand deposit, negotiable order of withdrawal account, savings deposit, money market account or other non-personal time deposit account.
DETERMINING THE AVAILABILITY OF YOUR DEPOSIT. The length of the delay varies depending on the type of deposit and is explained below. When we delay your ability to withdraw funds from a deposit, you may not withdraw the funds in cash, and we will not pay checks you have your account by using these funds. Even after we have made these funds available to you and you have withdrawn the funds, you are still responsible for checks you deposit that are returned to us unpaid and for any other problems involving your deposit.
When we delay your ability to withdraw funds, the length of the delay is counted in Business Days from the clay of your deposit. The term "Business Day" means any day other than a Saturday, Sunday or federally declared legal holiday, and the term "Banking Day" means that part of any Business Day on which we are open to the public for carrying on substantially all of our banking functions.
If you make a deposit before the close of business on a Business Day that we are open, we will consider that day to be the day of your deposit. However, if you make a deposit after the close of business or on a day that we are not open, we will consider the deposit made on the next Business Day we are open.
AVAILABILITY SCHEDULE. Our policy is to make funds from your cash and check deposits available to you by the first Business Day after the day we receive your deposit. Electronic direct deposits will be available on the day we receive the deposit. Once the funds are available, you can withdraw them in cash and we will use them to pay checks that you have written.
LONGER DELAYS MAY APPLY. In some cases, we will not make all of the funds that you deposit by check available to you according to the previously stated availability schedule. Depending on the type of check that you deposit, funds may not be available until the first Business Day after the day of your deposit. The first $225.00 of your deposits, however, may be available on the first Business Day after the day of deposit.
If we are not going to make all of the funds from your deposit available to you according to the previously stated availability schedule, we will notify you at the time you make your deposit. We will also tell you when the funds will be available. If your deposit is not made directly to one of our employees, or if we decide to take this action after you have left the premises, we will mail you the notice by the day after we receive your deposit. If you will need the funds from a deposit right away, you should ask us when the funds will be available.
Funds you deposit by check may be delayed for a longer period under the following circumstances:
a) If we believe a check you deposit will not be paid;
a) If you deposit checks totaling more than$5,525 on any one day;
b) If you redeposit a check that has been returned unpaid;
c) if you have overdrawn your account repeatedly in the last six months; or
d) if an emergency condition arises that would not enable us to make the funds available to you, such as the failure of computer or communications equipment.
We will notify you if we delay your ability to withdraw funds for any of these reasons, and we will tell you when the funds will be available. They will generally be available no later than the seventh Business Day after the day of your deposit. If you will need the funds from a deposit right away, you should ask us when the funds will be available.
SPECIAL RULES FOR NEW ACCOUNTS. If you are a new customer, the following special rules may apply during the first 30 days your account is open.
Funds from electronic direct deposits to your account and checks drawn on us will be available on the day we receive the deposit. Funds from deposits of cash, wire transfers, and the first $5,525 of a day’s total deposits of U.S. Treasury checks, U.S. Postal Service money orders, cashier's, certified, teller's, traveler's, and federal, state and local government checks will be available by the first Business Day after the day of deposit if the deposit meets certain conditions. For example, the checks must be payable to you (and you may have to use a special deposit slip). The excess over $5,525 will be available by the ninth Business Day after the day of your deposit. If your deposit of these checks (other than a U.S. Treasury check) is not made in person to one of our employees, the first $5,525 will not be available until the first Business Day after the day of deposit.
Your interest rate and annual percentage yield may change.
CURRENT RATE INFORMATION. The interest rate on this account can fluctuate at any given time depending on market rates. The account is not interest bearing.
MINIMUM BALANCE REQUIREMENTS. No minimum balance is required to open or to obtain the account’s annual percentage yield. Your account statement cycle is monthly.
DAILY BALANCE METHOD. We use the Daily Balance Method which applies a daily periodic rate to the account balance that has accrued in the Account each day. Interest, if applicable, will be calculated daily, including holidays and weekends. This means that the interest from the Account is calculated everyday on 365 days a year and 366 days a year for leap years.
ACCRUAL ON NON CASH DEPOSITS. Interest, if applicable, begins to accrue on the business day you deposit noncash items (for example, checks). The cut off time for interest calculation will be 12:00 AM EST. All deposits after the cut off time will have the posting day of the following business day.